Cover
Half-title
Title Page
Copyright
Dedication
Contents
Preface
1. Introduction to Banking
Introduction
History of Banking
History of Indian Banking
Components of Indian Banking System
Indian Banking System – Phases of Development
Banking Structure in India
Modern Banking
Differentiated Banking Structure
Small Banks
Payment Banks vs Small Banks
Mudra Bank
Role of Indian Banks’ Association (IBA)
Sukhamoy Chakravarty Committee
Narasimham Committee I - 1991
Narasimham Committee -II (1998)
Review Questions
2. Commercial Banking—An Overview
Definition of Banking
Core Definition
Classification of Banks
Banking System
Universal Banking
Commercial Banking—Functions
Role of Banks in Economic Development
Review Questions
3. Central Banking—An Overview
Definition
Need for Central Banking
Principles of Central Banking
Central Banking and Commercial Banking—Similarities
Central Banking vs Commercial Banking—Dissimilarities
Functions of Central Bank
Central Bank and Economic Growth
Review Questions
4. RBI—Functions and Working
Establishment
Objective
Administration
Legal Framework
External Relations
Internal Organization and Structure
Functions of RBI
Review Questions
5. SBI—Functions and Working
Origin and History
Establishment
Indian Subsidiaries
Foreign Subsidiaries
Non-Banking Subsidiaries
Joint Ventures
Personal Banking
NRI Services
Agriculture and Rural Banking
International Banking
Trade Financing
Correspondent Banking
Merchant Banking
Project Export Finance
Exporter Gold Card
Treasury Banking
Offshore Banking
Corporate Banking
Review Questions
6. Co-operative Banks
Origin of Co-operation
Indian Scenario
Meaning and Definition of Co-operative Banks
Features
Co-operative Banks Vs Commercial Banks
Structure
Review Questions
7. E-banking—An Overview
Meaning
Services
E-banking and Financial Services—Benefits
Initiatives
Opportunities
Risk Management for E-banking
Managing the Risks
Safety and Security of Digital Banking
Review Questions
8. Internet Banking
Meaning
Internet Banking Vs Traditional Banking
Mechanics of Internet Banking
Services
Drawbacks of Internet Banking
Internet Banking—Major Issues
Indian Scenario
Future Outlook
Review Questions
9. Mobile Banking
Meaning
Definition
Features
Registration
Services
Securities Issues
Review Questions
10. Telephone Banking
Meaning
Definition
Features
Benefits
Mechanism
Banking Facilities
Telephone Banking System
Drawbacks
Call Centers
Review Questions
11. ATM—The Cash Machine
Evolution of ATM
Concept of ATM
Features
ATM PIN
Biometrics
On and Off-line Operation
ATM Types
ATM Mechanism
ATM Functions
Strategic Importance of ATM
International ATM
Shared ATMs
ATMs Around the World
UK’s ATM Network
Shared ATM Network—Indian Scenario
RBI Guidelines
ATM Cards
ATM—Safety Precautions
Review Questions
12. Electronic Money
Definition
Meaning
Categories
Merits
Mode of Issue and Implications
Apprehensions
E-Money and Monetary Policy
Policy Issues for the RBI
E-Wallet
Definition
Meaning
Features and Advantages of E-Wallet
Disadvantages
Types
Major Issues
Security Issues
Technology Issues
Working Mechanism
Fiat Currency, Crypto-currency and Digital Currency
Fintech
Review Questions
13. Electronic Funds Transfer (EFT) System
Genesis
Meaning
Steps in EFT
Limit
Acknowledgement
Electronic Fund and Transfer
RBI Guidelines
Benefits
EFT System Vs Traditional System
Requirements
Service Charges
Electronic Clearing Services (ECS)
Genesis
Physical Clearing System
Features
Benefits
Limit
Service Charges
Acknowledgement
Electronic Payment System
Meaning
Features
The Process
Payment Methods
RTGS, NEFT and IMPS
Review Questions
14. Credit Cards, Debit Cards and Smart Cards
Credit Cards
Genesis
Origin and History
Features of Modern Credit Cards
Facilities and Services
Classification of Credit Cards
Innovative Cards
Credit Card Cycle
Bank Card Associations
Credit Cards Structure
Validity and Renewal
Credit Cards and E-commerce
Credit Card Frauds
Credit Information Bureau (CIB)
Future Outlook
Benefits of Credit Cards
Drawbacks of Credit Cards
The Indian Scenario
Debit Cards
Genesis
Concept
Mechanism
Promotion and Progress
Dangers of Debit Cards
Liability for Frauds
Consumer Protection
Precautions
The Indian Scenario
Smart Cards
Features
Evolution
Types of Smart Cards
Security Features
Financial Applications
Review Questions
15. Opening Bank Accounts
Bank Accounts
Types of Accounts
Fixed Deposit Receipt
Steps in Opening Accounts
Savings Account Vs Current Account
Disclosure of Information
Pay-In-Slip Book
‘Donatio Mortis Causa’
Printed Cheque Forms—Merits
Pass Book
Review Questions
16. Bank Customer
Definition
Bank Customer Relationship
Special Type of Customers
Customer Identification and KYC Norms
Review Questions
17. Bank Lending
Significance of Bank Lending
Lending Sources
Bank Lending Principles
Forms of Lending
Advances – Hypothecation, Mortgage, Lien and Pledge
Loan Evaluation Process
Securities for Lending
Loan Recovery Tribunals – Provisions for Recovery of Accounts
Non-performing Assets - Early Warning Remedies
Role of AI and ML
Factors Influencing Bank Lending
Review Questions
18. Negotiable Instruments
Meaning
Characteristics
Nature
Negotiable Instruments—Features/Similarities
Types
Review Questions
19. Crossing
Definition
Objective
Crossing and Negotiability
Need for Crossing
Types of Crossing
Persons Eligible to do Crossing
Consequence of Crossing
Opening of Crossing
Obliterating a Crossing
Liability of the Paying Bank
Marking of Cheque
Review Questions
20. Endorsement
Negotiation
Meaning of Endorsement
Definition of Endorsement
Components of Endorsement
Types
Cheques Payable to Fictitious or Impersonal Persons
Endorsement by Legal Representative
Intentional Cancellation of Endorsement
Negotiation Back
Effect of Endorsement
Duration of Endorsement
Quality of a Bearer Instrument
Rules Regarding Endorsement
Review Questions
21. Paying Banker
Meaning
Banker’s Duty
Dishonoring Customer’s Cheque
Discharge of Paying Banker
Payment in a Crossed Cheque
Payment of Cheque by Mistake
Material Alteration
Statutory Protection (Section 85)
Refusal of Cheque Payment
Review Questions
22. Collecting Banker
Meaning
Collecting Banker’s Role
Statutory Protection (Section 131)
Collecting Banker’s Duty
RBI’s Instructions
Collection of Bills of Exchange
Agent for Collection
Accurate Accounts
Paying Banker’s Vs. Collecting Banker
Review Questions
23. Customer Grievances, Redressal & Ombudsman
Customer Grievances
Grievances Redressal
Banking Ombudsman
Banking Ombudsman Scheme
Procedure for Redressal of Grievance
Review Questions
24. Banking Regulations Act 1949
Preamble
Applicability
Definitions
Major Provisions
Review Questions
Model Question Papers
Index
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