Comprehensive and student – friendly,this book Essentials of Human Resource Management provides broad coverage of all aspects of the subject. The book is targeted at B.Com, B.B.A, B.Com Corporate courses for students of all Universities.
Cover
Title Page
Copyright Page
Contents at a Glance
Detailed Contents
Preface
1 Introduction To Human Resource Management
Meaning and Definition of Human Resource Management
Definitions
Characteristics of Human Resource Management
Objectives of HRM
Significance of HRM
Functions of HRM
Managerial Function
Operating Function
HRM Environment
External Factors
Internal Factors
Scope of HRM
Is HRM a Profession?
HRM and Personnel Management
Similarities between Personnel Management and HRM
Limitations of HRM
Pre-conditions for the Success of HRM
Review Questions
2 Job Analysis and Job Design
Job Analysis
Job Description
Job Specification
Process of Job Analysis
Techniques of Job Analysis
Uses of Job Analysis
Job Design
Factors Affecting Job Design
Approaches to Job Design
Techniques for Designing Jobs
Review Questions
3 Human Resource Planning (HRP)
Human Resource Planning
Features and Characteristics of HRP
Objectives of HRP
Importance of HRP
Factors Influencing HRP
Limitations of HRP
Process of HRP
Techniques and Methods of Forecasting Human Resource Demand
Techniques of Forecasting Human Resource Supply
Review Questions
4 Recruitment
Introduction
Importance of Recruitment
Recruitment Process
Sources of Recruitment
Internal Sources
External Sources
Recent Trends in Recruitment
Internal vs External Recruitment
Factors Affecting Recruitment
Internal Factors
External Factors
Review Questions
5 Selection
Introduction
Selection Process
Scrutinizing the Application/Initial Screening
Application Blank
Selection Tests
Conducting Interviews
Physical Examination
Reference Check
Final Selection
Review Questions
6 Placement, Induction and Socialization
Placement
Process of Employee Placement
Induction
Objectives of Induction/Orientation
Contents of Induction
Merits of Induction Programme
Requisites for Effective Induction Programme
Socialization
Process of Socialization
Review Questions
7 Job Evaluation
Definitions
Characteristics of Job Evaluation
Objectives of Job Evaluation
Principles of Job Evaluation
Prerequisites of a Job Evaluation Programme
Guidelines for Conducting Job Evaluation Programme
Benefits of Job Evaluation
Limitations of Job Evaluation
Process of Job Evaluation
Methods of Job Evaluation
Ranking Methods
Steps in Job Evaluation
Paired Compensation Method
Ranking Along a Number Line
Grading Method
Point System
Factor Comparison Method
Review Questions
8 Training and Development
Introduction
Definitions of Training
Features of Training
Training and Development
Development
Training vs Education
Learning
Experience
Principles of Training
Need for Training
Purpose of Training
Objectives of Training
Prerequisites of Sound Training
Benefits of Training and Development
Training Methods
On the Job Training
Off the Job Training
Evaluation of Training
Review Questions
9 Executive Development/Management Development
Definition
Characteristics of Executive Development
Objectives of Executive Development
Importance of Executive Development
Benefits of Executive Development
Nature of Managerial or Executive Functions
Composition of Managerial Employees
Top Management
Middle Management
Skill Requirements for Executive
Focus of Skill Development
Process of Executive or Managerial Development
Organization of Executive Management Development Programme
In-house Programme
External Agency
Methods of Executive Development
Executive Development Methods
Evaluation of Executive Development Programmes
Reason for the Failure of EDP
Steps to Make the EDP a Success
Review Questions
10 Performance Appraisal
Introduction
Origin of Performance Appraisal
Definitions of Performance Appraisal
Features of Performance Appraisal
Need for Performance Appraisal
Objectives of Performance Appraisal
Purposes of Performance Appraisal
Prerequisites for Performance Appraisal
Process of Performance Appraisal
Methods of Performance appraisal
Traditional Methods
Defects in Traditional Appraisal Methods
Contemporary Methods
Review Questions
11 Career Planning and Development
Introduction
Career: Current Notion
Concept of Career
Understanding the Terms
Process of Career Planning
Career Development
Definitions of Career Development
Characteristics of Career Development
Importance of Career Development
Stages in Career Development
Review Questions
12 Promotion, Transfer and Demotion
Promotion
Need for Promotion
Types of Promotion
Defects of Internal Promotion
Criteria for a Sound Promotion Policy
Basis of Promotion
Transfer
Need for Transfer
Causes for Transfer
Demotion
Causes for Demotion
Demotion Policy
Separations
Forms of Separation
Review Questions
13 Wage and Salary Administration (or) Compensation Management
Compensation and Rewards Management
Compensation and Rewards
Objectives of Compensation and Rewards
Determinants of Compensation and Rewards
External Determinants of Compensation
Internal Determinants of Compensation
Essentials of a Wage System
Wage Structure
Method of Structuring Salary/Wage
Types of Wages
Methods of Wage Payment
Compensation
Financial Compensation
Non-Financial Rewards
Wage Legislations in India
The Payment of Wages Act, 1936
The Minimum Wages Act, 1948
The Payment of Bonus Act, 1965
The Equal Remuneration Act, 1976
Review Questions
14 Incentives and Benefits
Introduction
Definitions of Incentives
Essentials of an Incentive Scheme
Features of Incentives
Financial Incentives
Individual Incentives Plan
Group Incentive Plans
Non-Financial Benefits
Benefit Management
Review Questions
15 Employee Welfare
Definitions
Salient Features of Labour Welfare
Significance or Benefits of Labour Welfare
Principles of Labour Welfare Programme
Labour Welfare Services
Act-wise Outline of Welfare Facilities
The Factories Act, 1948
The Mines Act, 1952 and The Mines Rules
The Plantations Labour Act, 1951
The Motor Transport Workers Act, 1961
The Contract Labour (Regulation and Abolition) Act, 1970
The Merchant Shipping Act, 1958
Dock Workers (Safety, Health and Welfare) Scheme, 1961
Inter-State Migrant Workmen (Regulation of Employment and Conditions of Service) Act, 1979
Labour Welfare in India
Agencies for Labour Welfare in India
Labour Welfare Officer
Approaches to Labour Welfare
Review Questions
16 Employee Safety and Health
Safety
Types of Accidents
Causes of Accidents
Safety Measures
Safety Engineering
Industrial Health
Objectives of Industrial Health
Importance of Industrial Health
Occupational Hazards
Occupational Diseases
Industries Involving Hazardous Process
Health Management Programmes (HMP)
Statutory Provisions Concerning Health
Review Questions
17 Motivation and morale
Motivation
Definitions of Motivation
Types of Motivation
Nature of Motivation
Significance of Motivation
Theories of Motivation
Maslow’s Theory of Hierarchical Needs
Herzberg’s Two Factor Theory
Maslow’s Theory and Herzberg’s Theory – A Comparison
Douglas McGregor’s X Theory and Y Theory
Morale
Promotion of Employee Morale
Determinants of Morale
Review Questions
18 Job Satisfaction
Meaning and Definition of Job Satisfaction
Definitions
Features of Job Satisfaction
Determinants of Job Satisfaction
Organizational Factors
Individual Factors
Outcomes/consequences/Effects of Job Satisfaction
Satisfaction and Absenteeism
Satisfaction and Turnover
Job Satisfaction and Work Behaviour
Employee – Customer – Profit
Measures to Boost Job Satisfaction
Theories of Job Satisfaction
Frederick Herzberg Two Factor Theory
Locke’s Value Theory
Adam’s Equity Theory
Opponent Process Theory
Measurement of Job Satisfaction
Job Dissatisfaction
Job Frustration
Sources of Frustration
Review Questions
19 Social Security
Concept of Social Security
Features of Social Security
Scope of Social Security
Social Security in India
The Workmen’s Compensation Act, 1923
Employee State Insurance (ESI) Act, 1948
Employer’s Provident Fund and Miscellaneous Act, 1952
The Maternity Benefit Act, 1961
Payment of Gratuity Act, 1972
Group Insurance Scheme
Review Questions
20 Employee Grievance
Introduction
Definitions of Grievance
Features of Grievance
Causes or Sources of Grievance
Identification of Grievance
Importance of Grievance Redressal System
Essentials of a Good Grievance Redressal System
Features of a Good Grievance Procedure
Review Questions
21 Employee Discipline
Introduction
Definitions of Discipline
Objectives of Discipline
Types of Discipline
Positive Discipline
Negative Discipline
Causes of Indiscipline
Organizational Factors
Individual Factors
Environmental Factors
Acts of Indiscipline or Misconduct
Procedure for Disciplinary Action
Principles of Natural Justice
Red Hot Stove Rule
Requisites of a Sound Disciplinary System
Kinds of Punishment
Minor Punishment
Major Punishment
Review Questions
22 Collective Bargaining
Introduction
Objectives of Collective Bargaining
Importance of Collective Bargaining
Characteristics of Collective Bargaining
Functions of Collective Bargaining
Prerequisites for Success of Collective Bargaining
Collective Bargaining in India
Suggestions to Make Collective Bargaining Effective
Review Questions
23 Absenteeism and Labour Turnover
Absenteeism
Causes of Absenteeism
Consequences of Higher Degree of Absenteeism
Absenteeism in Indian Industries
Measures to Control Absenteeism
Labour Turnover
Causes of Employee Turnover
Effects of Labour Turnover
Measurement of Labour Turnover
Control of Employee Turnover
Review Questions
24 Workers’ Participation in Management (WPM)
Introduction
Workers’ Participation in Management — Conceptual Clarity
Characteristics of WPM
Objectives of WPM
Levels of Participation
Forms of Participation
Evaluation of WPM Scheme
Suggestions for Making WPM Effective
Review Questions
25 Trade Unions
Introduction
Definitions of Trade Union
Motives behind Joining a Trade Union
Characteristics of Trade Union
Functions of Trade Union
General Functions
Special Functions
Registration of Trade Union
Appointment of Registrar
Registration Process
Recognition of Trade Union
Rights of a Recognized Union
Problems/Challenges Facing Trade Unions
Suggestions to Tone Up Trade Union Movement in India
Review Questions
26 Industrial Relations (IR)
Introduction
Concept of IR
Scope of IR
Characteristics of IR
Objectives of IR
Factors Influencing IR
Significance of IR
Causes for Poor IR
Developing Sound or Congenial IR
Review Questions
27 Industrial Dispute
Introduction
Definition of Industrial Dispute
Classification of Industrial Disputes
Causes or Factors Influencing Industrial Dispute
Economic Factors
Management Attitude
Trade Union Practices
Legal and Political Factors
Government Machinery
Types of Industrial Conflicts
Strikes
Lockout
Prevention of Industrial Conflicts/Disputes
Functions of a Labour Welfare Officer
Tripartite and Bipartite Bodies
Standing Orders
Grievance Committee
Joint Management Council (JMC)
Code of Discipline
Collective Bargaining
Settlement of Disputes
Investigation
Mediation
Conciliation
Arbitration
Adjudication
Suggestions to Make Dispute Settlement Effective
Review Questions
28 Quality of Work life (QWL)
Introduction
Definitions of QWL
Objectives of QWL
Factors Contributing to the Growing Importance of QWL
Measures to Improve QWL
Benefits of QWL
Review Questions
29 Stress Management
Introduction
Meaning
Features of Stress
Causes of Stress
Individual Stressors
Group Stressors
Environmental Stressors
Organizational Stressors
Consequences of Stress
Management of Stress
Individual Coping Strategy
Organizational Coping Strategies
Review Questions
30 Organization Development (OD)
Introduction
Definitions of OD
Features of OD
Characteristics of OD
Objectives of OD
Organization Development and Management Development
Process of Organizational Development
Evaluation of OD
Positives
Shortcomings
Review Questions
31 Conflict Management
Introduction
Definitions of Conflict
Nature of Conflict
Causes of Conflict in an Organization
Types/Levels of Conflict in an Organization
Conflict Management Strategies
Conflict Stimulation
Conflict Prevention
Conflict Resolution
Different Stages of Conflict
Outcomes/Consequences of Conflict
Positive Outcomes of Conflict
Negative Outcomes of Conflict
Review Questions
32 Organizational Change and Change Management
Introduction
Definition of Change
Factors Influencing Change
Internal Factors Influencing Change
External Factors Influencing Change
Response to Change
Resistance to Change
Individual Resistance Factors
Group Resistance Factors
Overcoming Resistance to Change (Change Management Strategies)
Individual Level Initiatives
Group Level Initiatives
Changes Not Resisted by Employees
Changes Not Favoured by Management
Benefits of Resistance
Change Agents
Review Questions
33 HR Audit and Research
HRM Evaluation
Need for HRM Evaluation
Evaluation Methods
HR Audit
HR Audit Checklist
HR Research
Balance Score Card
Benchmarking
Review Questions
34 Recent Trends in Hrm & Hrm in India
HRM in India
Legal Phase
Welfare Phase
Development Phase
Roadblocks or Hindrance to progress of HRM in India
Challanges to HRM
Globalization
Changes Impacting HRM in 21st Century
Measures to Speed Up the Growth of HRM in India
Review Questions
University Question Papers
Glossary
Index
Professor
Comments should not be blank
Rating
Description
Comprehensive and student – friendly,this book Essentials of Human Resource Management provides broad coverage of all aspects of the subject. The book is targeted at B.Com, B.B.A, B.Com Corporate courses for students of all Universities.
Table of contents
Cover
Title Page
Copyright Page
Contents at a Glance
Detailed Contents
Preface
1 Introduction To Human Resource Management
Meaning and Definition of Human Resource Management
Definitions
Characteristics of Human Resource Management
Objectives of HRM
Significance of HRM
Functions of HRM
Managerial Function
Operating Function
HRM Environment
External Factors
Internal Factors
Scope of HRM
Is HRM a Profession?
HRM and Personnel Management
Similarities between Personnel Management and HRM
Limitations of HRM
Pre-conditions for the Success of HRM
Review Questions
2 Job Analysis and Job Design
Job Analysis
Job Description
Job Specification
Process of Job Analysis
Techniques of Job Analysis
Uses of Job Analysis
Job Design
Factors Affecting Job Design
Approaches to Job Design
Techniques for Designing Jobs
Review Questions
3 Human Resource Planning (HRP)
Human Resource Planning
Features and Characteristics of HRP
Objectives of HRP
Importance of HRP
Factors Influencing HRP
Limitations of HRP
Process of HRP
Techniques and Methods of Forecasting Human Resource Demand
Techniques of Forecasting Human Resource Supply
Review Questions
4 Recruitment
Introduction
Importance of Recruitment
Recruitment Process
Sources of Recruitment
Internal Sources
External Sources
Recent Trends in Recruitment
Internal vs External Recruitment
Factors Affecting Recruitment
Internal Factors
External Factors
Review Questions
5 Selection
Introduction
Selection Process
Scrutinizing the Application/Initial Screening
Application Blank
Selection Tests
Conducting Interviews
Physical Examination
Reference Check
Final Selection
Review Questions
6 Placement, Induction and Socialization
Placement
Process of Employee Placement
Induction
Objectives of Induction/Orientation
Contents of Induction
Merits of Induction Programme
Requisites for Effective Induction Programme
Socialization
Process of Socialization
Review Questions
7 Job Evaluation
Definitions
Characteristics of Job Evaluation
Objectives of Job Evaluation
Principles of Job Evaluation
Prerequisites of a Job Evaluation Programme
Guidelines for Conducting Job Evaluation Programme
Benefits of Job Evaluation
Limitations of Job Evaluation
Process of Job Evaluation
Methods of Job Evaluation
Ranking Methods
Steps in Job Evaluation
Paired Compensation Method
Ranking Along a Number Line
Grading Method
Point System
Factor Comparison Method
Review Questions
8 Training and Development
Introduction
Definitions of Training
Features of Training
Training and Development
Development
Training vs Education
Learning
Experience
Principles of Training
Need for Training
Purpose of Training
Objectives of Training
Prerequisites of Sound Training
Benefits of Training and Development
Training Methods
On the Job Training
Off the Job Training
Evaluation of Training
Review Questions
9 Executive Development/Management Development
Definition
Characteristics of Executive Development
Objectives of Executive Development
Importance of Executive Development
Benefits of Executive Development
Nature of Managerial or Executive Functions
Composition of Managerial Employees
Top Management
Middle Management
Skill Requirements for Executive
Focus of Skill Development
Process of Executive or Managerial Development
Organization of Executive Management Development Programme
In-house Programme
External Agency
Methods of Executive Development
Executive Development Methods
Evaluation of Executive Development Programmes
Reason for the Failure of EDP
Steps to Make the EDP a Success
Review Questions
10 Performance Appraisal
Introduction
Origin of Performance Appraisal
Definitions of Performance Appraisal
Features of Performance Appraisal
Need for Performance Appraisal
Objectives of Performance Appraisal
Purposes of Performance Appraisal
Prerequisites for Performance Appraisal
Process of Performance Appraisal
Methods of Performance appraisal
Traditional Methods
Defects in Traditional Appraisal Methods
Contemporary Methods
Review Questions
11 Career Planning and Development
Introduction
Career: Current Notion
Concept of Career
Understanding the Terms
Process of Career Planning
Career Development
Definitions of Career Development
Characteristics of Career Development
Importance of Career Development
Stages in Career Development
Review Questions
12 Promotion, Transfer and Demotion
Promotion
Need for Promotion
Types of Promotion
Defects of Internal Promotion
Criteria for a Sound Promotion Policy
Basis of Promotion
Transfer
Need for Transfer
Causes for Transfer
Demotion
Causes for Demotion
Demotion Policy
Separations
Forms of Separation
Review Questions
13 Wage and Salary Administration (or) Compensation Management
Compensation and Rewards Management
Compensation and Rewards
Objectives of Compensation and Rewards
Determinants of Compensation and Rewards
External Determinants of Compensation
Internal Determinants of Compensation
Essentials of a Wage System
Wage Structure
Method of Structuring Salary/Wage
Types of Wages
Methods of Wage Payment
Compensation
Financial Compensation
Non-Financial Rewards
Wage Legislations in India
The Payment of Wages Act, 1936
The Minimum Wages Act, 1948
The Payment of Bonus Act, 1965
The Equal Remuneration Act, 1976
Review Questions
14 Incentives and Benefits
Introduction
Definitions of Incentives
Essentials of an Incentive Scheme
Features of Incentives
Financial Incentives
Individual Incentives Plan
Group Incentive Plans
Non-Financial Benefits
Benefit Management
Review Questions
15 Employee Welfare
Definitions
Salient Features of Labour Welfare
Significance or Benefits of Labour Welfare
Principles of Labour Welfare Programme
Labour Welfare Services
Act-wise Outline of Welfare Facilities
The Factories Act, 1948
The Mines Act, 1952 and The Mines Rules
The Plantations Labour Act, 1951
The Motor Transport Workers Act, 1961
The Contract Labour (Regulation and Abolition) Act, 1970
The Merchant Shipping Act, 1958
Dock Workers (Safety, Health and Welfare) Scheme, 1961
Inter-State Migrant Workmen (Regulation of Employment and Conditions of Service) Act, 1979
Labour Welfare in India
Agencies for Labour Welfare in India
Labour Welfare Officer
Approaches to Labour Welfare
Review Questions
16 Employee Safety and Health
Safety
Types of Accidents
Causes of Accidents
Safety Measures
Safety Engineering
Industrial Health
Objectives of Industrial Health
Importance of Industrial Health
Occupational Hazards
Occupational Diseases
Industries Involving Hazardous Process
Health Management Programmes (HMP)
Statutory Provisions Concerning Health
Review Questions
17 Motivation and morale
Motivation
Definitions of Motivation
Types of Motivation
Nature of Motivation
Significance of Motivation
Theories of Motivation
Maslow’s Theory of Hierarchical Needs
Herzberg’s Two Factor Theory
Maslow’s Theory and Herzberg’s Theory – A Comparison
Douglas McGregor’s X Theory and Y Theory
Morale
Promotion of Employee Morale
Determinants of Morale
Review Questions
18 Job Satisfaction
Meaning and Definition of Job Satisfaction
Definitions
Features of Job Satisfaction
Determinants of Job Satisfaction
Organizational Factors
Individual Factors
Outcomes/consequences/Effects of Job Satisfaction
Satisfaction and Absenteeism
Satisfaction and Turnover
Job Satisfaction and Work Behaviour
Employee – Customer – Profit
Measures to Boost Job Satisfaction
Theories of Job Satisfaction
Frederick Herzberg Two Factor Theory
Locke’s Value Theory
Adam’s Equity Theory
Opponent Process Theory
Measurement of Job Satisfaction
Job Dissatisfaction
Job Frustration
Sources of Frustration
Review Questions
19 Social Security
Concept of Social Security
Features of Social Security
Scope of Social Security
Social Security in India
The Workmen’s Compensation Act, 1923
Employee State Insurance (ESI) Act, 1948
Employer’s Provident Fund and Miscellaneous Act, 1952
The Maternity Benefit Act, 1961
Payment of Gratuity Act, 1972
Group Insurance Scheme
Review Questions
20 Employee Grievance
Introduction
Definitions of Grievance
Features of Grievance
Causes or Sources of Grievance
Identification of Grievance
Importance of Grievance Redressal System
Essentials of a Good Grievance Redressal System
Features of a Good Grievance Procedure
Review Questions
21 Employee Discipline
Introduction
Definitions of Discipline
Objectives of Discipline
Types of Discipline
Positive Discipline
Negative Discipline
Causes of Indiscipline
Organizational Factors
Individual Factors
Environmental Factors
Acts of Indiscipline or Misconduct
Procedure for Disciplinary Action
Principles of Natural Justice
Red Hot Stove Rule
Requisites of a Sound Disciplinary System
Kinds of Punishment
Minor Punishment
Major Punishment
Review Questions
22 Collective Bargaining
Introduction
Objectives of Collective Bargaining
Importance of Collective Bargaining
Characteristics of Collective Bargaining
Functions of Collective Bargaining
Prerequisites for Success of Collective Bargaining
Collective Bargaining in India
Suggestions to Make Collective Bargaining Effective
Review Questions
23 Absenteeism and Labour Turnover
Absenteeism
Causes of Absenteeism
Consequences of Higher Degree of Absenteeism
Absenteeism in Indian Industries
Measures to Control Absenteeism
Labour Turnover
Causes of Employee Turnover
Effects of Labour Turnover
Measurement of Labour Turnover
Control of Employee Turnover
Review Questions
24 Workers’ Participation in Management (WPM)
Introduction
Workers’ Participation in Management — Conceptual Clarity
Characteristics of WPM
Objectives of WPM
Levels of Participation
Forms of Participation
Evaluation of WPM Scheme
Suggestions for Making WPM Effective
Review Questions
25 Trade Unions
Introduction
Definitions of Trade Union
Motives behind Joining a Trade Union
Characteristics of Trade Union
Functions of Trade Union
General Functions
Special Functions
Registration of Trade Union
Appointment of Registrar
Registration Process
Recognition of Trade Union
Rights of a Recognized Union
Problems/Challenges Facing Trade Unions
Suggestions to Tone Up Trade Union Movement in India
Review Questions
26 Industrial Relations (IR)
Introduction
Concept of IR
Scope of IR
Characteristics of IR
Objectives of IR
Factors Influencing IR
Significance of IR
Causes for Poor IR
Developing Sound or Congenial IR
Review Questions
27 Industrial Dispute
Introduction
Definition of Industrial Dispute
Classification of Industrial Disputes
Causes or Factors Influencing Industrial Dispute
Economic Factors
Management Attitude
Trade Union Practices
Legal and Political Factors
Government Machinery
Types of Industrial Conflicts
Strikes
Lockout
Prevention of Industrial Conflicts/Disputes
Functions of a Labour Welfare Officer
Tripartite and Bipartite Bodies
Standing Orders
Grievance Committee
Joint Management Council (JMC)
Code of Discipline
Collective Bargaining
Settlement of Disputes
Investigation
Mediation
Conciliation
Arbitration
Adjudication
Suggestions to Make Dispute Settlement Effective
Review Questions
28 Quality of Work life (QWL)
Introduction
Definitions of QWL
Objectives of QWL
Factors Contributing to the Growing Importance of QWL
Measures to Improve QWL
Benefits of QWL
Review Questions
29 Stress Management
Introduction
Meaning
Features of Stress
Causes of Stress
Individual Stressors
Group Stressors
Environmental Stressors
Organizational Stressors
Consequences of Stress
Management of Stress
Individual Coping Strategy
Organizational Coping Strategies
Review Questions
30 Organization Development (OD)
Introduction
Definitions of OD
Features of OD
Characteristics of OD
Objectives of OD
Organization Development and Management Development
Process of Organizational Development
Evaluation of OD
Positives
Shortcomings
Review Questions
31 Conflict Management
Introduction
Definitions of Conflict
Nature of Conflict
Causes of Conflict in an Organization
Types/Levels of Conflict in an Organization
Conflict Management Strategies
Conflict Stimulation
Conflict Prevention
Conflict Resolution
Different Stages of Conflict
Outcomes/Consequences of Conflict
Positive Outcomes of Conflict
Negative Outcomes of Conflict
Review Questions
32 Organizational Change and Change Management
Introduction
Definition of Change
Factors Influencing Change
Internal Factors Influencing Change
External Factors Influencing Change
Response to Change
Resistance to Change
Individual Resistance Factors
Group Resistance Factors
Overcoming Resistance to Change (Change Management Strategies)
Individual Level Initiatives
Group Level Initiatives
Changes Not Resisted by Employees
Changes Not Favoured by Management
Benefits of Resistance
Change Agents
Review Questions
33 HR Audit and Research
HRM Evaluation
Need for HRM Evaluation
Evaluation Methods
HR Audit
HR Audit Checklist
HR Research
Balance Score Card
Benchmarking
Review Questions
34 Recent Trends in Hrm & Hrm in India
HRM in India
Legal Phase
Welfare Phase
Development Phase
Roadblocks or Hindrance to progress of HRM in India